Last updated: 14 October 2026 Provided by: Propera Pvt Ltd, through its business Eveyla Labs Contact: hello@propera.io · +960 762 4662
These Terms of Use ("Terms") are a legal agreement between you and Propera Pvt Ltd ("Propera", "we", "us", "our"), a company registered in the Republic of Maldives. Eveyla is a product of Propera, and Eveyla Labs is a registered business name of Propera.
These Terms apply whenever you visit or use Eveyla, including shop.eveyla.com, eveyla.com, shop storefronts (including storefronts on a shop's own domain), order tracking pages, payment links, and our messaging channels. If you run a shop on Eveyla, our Shop Terms also apply to you.
By using Eveyla, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use Eveyla.
Please read section 9 (Food, ingredients, and allergens), section 15 (Intellectual property), and section 19 (Our liability) carefully. They affect your rights.
Eveyla is technology that lets Shops show their products and take orders, and lets you browse Shops and order from them.
Eveyla is not the seller. We do not make, prepare, store, inspect, or deliver any Product. We do not set Shop prices. We do not collect or hold the money you pay for an Order.
When you place an Order, your contract to buy is directly between you and the Shop. Eveyla is not a party to it. We pass your Order to the Shop and show you its status. We are not a courier, a payment service, a food business, or a guarantor of any Shop.
You must be at least 18 years old and able to enter into a binding contract under the laws of the Maldives, or have the consent of a parent or legal guardian, who is then responsible for your use of Eveyla and your Orders.
If you use Eveyla for a business or organisation, you confirm that you are authorised to act for it, and these Terms bind both you and it. Eveyla is intended for use in the Republic of Maldives.
You do not need an account to order. To make ordering easier, Eveyla saves some details in your browser, such as your cart, the details you last used at checkout, and links to your recent Orders. You can clear these at any time in your browser.
When you submit an Order, you are making an offer to buy from the Shop on the terms shown at checkout. A contract is formed only when the Shop accepts your Order or starts preparing it. Until then, the Shop may decline it, for example if an item is sold out, your area is not served, the Shop is closed or busy, or the Shop suspects an error or fraud.
Order statuses (such as received, preparing, on the way, delivered) are updated by the Shop and are for your convenience. They do not change who is responsible for your Order.
The Shop may need to substitute, adjust, or partly fulfil an Order. Any such change is between you and the Shop.
Order notes are requests. The Shop will try to follow them but cannot guarantee it. Do not rely on a note to tell a Shop about an allergy or other serious requirement (see section 9).
Scheduled and pre-orders. If a Shop lets you choose a later date or time, that is a request the Shop confirms. Times are the Shop's estimates.
Shop policies. A Shop may have its own lawful policies, for example on cancellations or refunds. They apply between you and the Shop. Where they conflict with these Terms about the use of Eveyla itself, these Terms prevail.
Protection against misuse. We may block, limit, or cancel Orders that appear fraudulent, automated, abusive, or made in bad faith, and apply technical limits to protect Shops and Eveyla.
Prices, delivery fees, surcharges, minimum orders, delivery areas, and opening hours are set by the Shop and shown before you confirm an Order. Prices are in Maldivian Rufiyaa (MVR) unless stated otherwise. Taxes, including Goods and Services Tax (GST) where it applies, are the Shop's responsibility.
The price that applies is the price shown at checkout when you place your Order. Prices on Eveyla may differ from the Shop's prices elsewhere.
Listing errors. Listings are created by Shops and can contain mistakes. If a Shop finds an error affecting your Order, it may correct or cancel the Order and contact you. Eveyla does not guarantee that any listing is accurate.
Promotions. Discount codes and promotions are created and honoured by the Shop, under the Shop's conditions. They have no cash value. Questions about a discount are between you and the Shop.
Tax invoices. If you ask a Shop for a tax invoice, the Shop issues it. You are responsible for the accuracy of the business details you give.
You pay the Shop directly, using a method the Shop offers, such as cash, bank transfer, PayPal, a card machine at the Shop, or an account you have with the Shop. Eveyla does not collect, hold, process, or refund the money for an Order. We are not a payment service, money transfer service, or escrow.
If you pay by bank transfer, you may upload your transfer receipt so the Shop can check it. The Shop decides whether payment has arrived. Any problem with a payment, such as a failed, duplicated, reversed, or incorrect transfer, is between you, the Shop, and your bank or payment provider.
Payment links and statements. A Shop may send you a link to pay for an Order or a statement of an account you have with the Shop. These are requests from the Shop, and any dispute about them is with the Shop.
Card payments on Eveyla are only for Shops paying their own Eveyla bill. They are covered by our Shop Terms.
The Shop arranges and carries out delivery, pickup, dine-in service, ferry or boat handoff, and any shipping, and sets the details and charges. Times shown are the Shop's estimates. Weather, sea conditions, ferry schedules, and other events can cause delays.
You are responsible for giving accurate details and being reachable to receive your Order. If a delivery fails because no one is available, you cannot be reached, or the address is wrong, the Shop handles it under its own policy.
If a Shop ships to you outside the Maldives, any customs duties, import rules, and taxes in your country are your responsibility unless the Shop says otherwise. Digital items are delivered by the Shop under the Shop's own terms.
Risk in and ownership of Products pass to you when you, or someone you authorise, receive them. Please check your Order promptly and tell the Shop about any problem as soon as you can, using the contact options on your Order or tracking page.
Eveyla does not prepare, handle, inspect, test, or certify any food or Product, and does not verify any Shop's hygiene, licences, ingredients, or claims. We make no promise about the safety, quality, freshness, ingredients, or suitability of any Product.
If you have an allergy, intolerance, dietary or religious requirement, or medical condition, contact the Shop directly and confirm a Product is suitable before you order. Do not rely on listings, names, descriptions, photos, or labels on Eveyla for this. If in doubt, do not order.
To the fullest extent the law allows, Eveyla is not liable for any reaction, illness, injury, or other harm caused by any Product or listing.
Some goods are restricted or prohibited under the laws of the Maldives. You are responsible for making sure anything you order is lawful for you to buy, receive, and use. You must not use Eveyla to buy anything unlawful.
Because your contract is with the Shop, cancellations, changes, refunds, replacements, missing or wrong items, late deliveries, quality issues, and other complaints are handled by the Shop, under its own policies and Maldivian consumer law. Refunds, where given, are made by the Shop. Eveyla cannot issue refunds because it never holds your money.
Contact the Shop using the options on your Order or tracking page. We may try to help you reach a Shop, but we cannot decide disputes between you and a Shop.
Order tracking links and payment links let anyone who has them see the details of that Order or request. Treat them as private and share them only with people you trust.
By placing an Order, you agree that the Shop and Eveyla may contact you about it, including by phone, SMS, WhatsApp, Viber, or other messaging, using the details you give. These are service messages, not marketing. Conversations you have with a Shop inside WhatsApp, Viber, or other apps are governed by those apps' terms.
Anything you submit through Eveyla, such as order details, notes, transfer receipts, business details, and reviews, you allow Propera and the Shop to store, process, and use as needed to provide the service and as described in the Privacy Policy.
After an Order is delivered, you may leave one rating and an optional comment for it. Reviews are shown publicly on the Shop's page.
Your review must be your own honest experience. You must not post anything false, misleading, unlawful, defamatory, abusive, hateful, obscene, or that invades someone's privacy or infringes their rights. You grant Propera a non-exclusive, royalty-free, worldwide, perpetual licence to host, display, reproduce, adapt (for example to fit a layout), and distribute your review in connection with Eveyla. We may moderate, shorten, or remove reviews.
Eveyla, and everything that makes it up, is owned by Propera Pvt Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws in the Maldives and internationally. This includes:
All rights not expressly granted to you are reserved. © 2026 Propera Pvt Ltd.
"Eveyla", "Eveyla Labs", the Eveyla logo and three-bar mark, and our other product names, logos, and slogans are trademarks of Propera Pvt Ltd, whether registered or not. You may not use them, or anything confusingly similar, in any business name, domain name, social media handle, product, advertisement, or listing, or in any way that suggests a connection with or endorsement by us, without our prior written permission. You may refer to Eveyla by name to describe it accurately.
We give you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use Eveyla for its intended purpose: browsing Shops, placing and tracking Orders, and, for Shops, running their business under the Shop Terms. This licence ends when your right to use Eveyla ends.
Except as the law expressly allows despite this restriction, you must not, and must not help or allow anyone else to:
A Shop's name, logo, listings, photos, and other content belong to the Shop or its licensors. Reviews belong to the people who write them, under the licence in section 14. Nothing in these Terms gives you any right to use anyone else's content beyond normal use of Eveyla.
We may refuse or close any account, and refuse access to any part of Eveyla, if we reasonably believe it is being used by or for a competitor of Eveyla, or to copy, monitor, or study Eveyla for a competing purpose.
If you send us ideas, suggestions, or feedback about Eveyla, we may use them freely, without any obligation or payment to you.
If you believe content on Eveyla infringes your copyright, trademark, or other rights, email hello@propera.io with: your contact details, a description of the work or mark, where the content appears on Eveyla, and a statement that you believe in good faith that its use is not authorised. We will review your report and may remove or disable the content and, where appropriate, suspend repeat infringers.
You must not:
We may suspend or block access to Eveyla if we reasonably believe you have broken these Terms, and we may report unlawful activity to the authorities.
Eveyla links to and works with services we do not control, such as WhatsApp, Viber, Telegram, PayPal, banks, and map services. Their own terms and privacy policies apply. We are not responsible for them.
Eveyla is provided "as is" and "as available". We do not promise that it will always be available, uninterrupted, secure, or error-free, and we may change, suspend, or withdraw any part of it, including for maintenance, legal, or security reasons. Some features may be in testing.
To the fullest extent the law allows, we disclaim all warranties not stated in these Terms, including implied warranties of quality, fitness for a particular purpose, and non-infringement. We do not take responsibility for any Shop, its conduct or solvency, its Products or listings, whether it fulfils an Order, any delivery, any payment between you and a Shop, or any review.
Nothing in these Terms limits liability that cannot be limited under the laws of the Maldives, including liability for death or personal injury caused by our negligence, or for fraud.
Subject to that, and to the fullest extent the law allows:
Your remedies for a problem with an Order are against the Shop.
You agree to indemnify Propera Pvt Ltd and its directors, employees, and contractors against claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of Eveyla, your breach of any law, or your infringement of anyone's rights.
You may stop using Eveyla at any time. We may suspend, restrict, or end your access at any time if we reasonably believe you have broken these Terms, used Eveyla unlawfully or fraudulently, or created a risk to Eveyla, a Shop, or other users. We may also stop offering Eveyla or any part of it. Sections that by their nature should continue (including sections 9, 10, 14, 15, 18, 19, 20, 22, and 24) continue to apply.
These Terms and any dispute connected with them, Eveyla, or an Order are governed by the laws of the Republic of Maldives. Please contact us first at hello@propera.io so we can try to resolve your concern. If a dispute cannot be resolved, the courts of the Republic of Maldives have exclusive jurisdiction. A dispute about an Order itself is between you and the Shop.
We may update these Terms from time to time. We will change the "Last updated" date and post the new version on Eveyla. If a change is significant, we will take reasonable steps to tell you. Using Eveyla after a change means you accept the updated Terms.